The New & Improved Storetasker
November 19, 2019
2 weeks ago
Have you heard the news? Storetasker has been acquired by Lorem Technologies, creators of the Ask Lorem marketplace. Lorem and Storetasker are joining forces to create the world’s #1 marketplace for hiring top Shopify experts.
With this news comes another exciting announcement: a brand new Storetasker product experience for both merchants and experts! We’ve spent a great deal of time evaluating both platforms to find the key themes and features that create a great hiring and working experience. The product we launched today is the result of that hard work — a marketplace that combines the very best aspects of Lorem and Storetasker.
Now, we have live Project Managers 24/7 to help you with your projects, flexible quotes that are no longer just multiples of $65, and a tool truly built for collaboration: When you match with an expert, they are added to your team so you can work with them as often as needed.
Here’s a closer look at the biggest changes that we launched, as well a high level rundown of how the product works for Shopify merchants: Our expert and Project Manager, Teara, put together this great introductory video to the new Storetasker interface.
Below, we answer the most commonly asked questions about the new Storetasker.
Where can I find my past projects?
Previously, to see your past projects, you clicked on “My Projects” and the left-hand side and then you could see all of your projects listed out, like so:
While this dashboard is great for viewing your projects, we found it made communicating with individual experts difficult.
What if you need an expert to tweak something about work they had done previously? Or what if you want to work with that same expert again?
You would need to submit a new project and start a conversation all over again.
We believe that the expert-customer relationship is the focal point of our platform.
That’s why we’ve replaced the past projects screen with a visual list of all the experts that you’ve worked with on the left-hand side. Like so:
At the top is your Project Manager, Riley. She is there to help with any support issues, concerns that you have, and to match you to new experts as needed.
Below that is Your Team. These are all of the experts you have worked with before or are working with right now. You can easily click on their blurbs to see your chat & project history with each of them, ask how things are going, or to ask for help on new projects. See below:
In the center, you can see your chat history with your expert as well as see how the status of your project has changed overtime. On the right-hand side, you can see your projects with that expert.
If you want to see your approved projects, click the checkmark next to “Projects”.
How can I reach out to past experts?
After logging in to your account, you can see your list of past experts on the left-hand sidebar:
Simply click on one of their profiles and you can start chatting with them immediately.
Where can I change my credit card and other personal information?
On the lower left-hand side of your screen, click on the gear icon. That will take you to your account settings page.
From here, you can quickly change any of the information shown below, including the credit card attached to your account:
How can I get an invoice for completed work?
Reach out to your Project Manager at the top left-hand side of your screen, and they can create an invoice for you.
What do I do if there is a problem?
If you experience any problem, whether that is an expert going silent for an extended period of time, a project being overdue, or any other issue, please reach out to your Project Manager, and they work with Storetasker Support to get the issue resolved.
That’s all for now! We’ll keep you updated as we launch new and improved features to Storetasker.